The website accessible at the following address: https://www. poilane.com/ (the " Site ") allows consumers to publish their reviews concerning products offered for sale in the sections and headings dedicated to this purpose. 

Consumers will be asked to indicate under which name or pseudonym they wish their review to be published as well as the date of their consumer experience and the date of purchase. 

Each review will be published for a period of one (1) year and retained for a period of three (3) years from the date of submission of the review.

Consumers and visitors will be able to provide reviews on the Site.

In addition, if Poilâne moderates reviews, please specify the following:

The main criteria used to moderate criticism are

Reason: Legal transgressions
Description:
The review contains information that cannot be legally published, for example, financial information, medical information or information contained in a person's personal file or covered by business confidentiality.

Reason: Profanity / Inappropriate
Description:
The review contains libellous, harassing, abusive, vulgar, obscene or sexually explicit language and/or the review is inappropriate with respect to race, gender, sexuality, ethnicity or other intrinsic characteristics.

Reason: Foreign language
Description:
The review is written in a different language from that of your shop.

Reason: Contains private information
Description:
The review contains confidential or private information.

Reason: Not related to the product or service
Description:
The review is completely unrelated to your brand’s products or services, including your customer service, delivery, returns and exchanges.

Reason: False or misleading
Description:
The notice makes claims of favourable performance that are clearly false or misleading and that you could not make yourself.

Reason: Fake
Description:
You have real evidence that allows you to state with a reasonable degree of certainty that the review is false and was not written by a real customer.

It is possible to contact the consumer who posted the review if he or she has provided contact details.

A review may be rejected for the above reasons.